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Refund Policy

Website: www.melanieharriskinesiology.com 
Business Name: Melanie Harris Kinesiology 
Last Updated: 03/03/2026 

 

1. Payment Terms 

All appointments must be paid in full at the time of online booking. 

Payment secures your appointment slot and confirms your agreement to this Cancellation and Refund Policy. 

Cash Payments (In-Person Appointments Only) 

Cash payments are accepted for in-person appointments only. 

If you wish to pay by cash, you must contact us before making a booking to arrange this. 

We reserve the right to refuse cash payments if prior agreement has not been made. 

 

2. Cancellation Policy – In-Person Appointments 

Appointments may be cancelled with a full refund provided that: 

  • At least 48 hours’ notice is given prior to the scheduled appointment time; and 

  • Notice is provided via one of the following methods: 

  • Text message or WhatsApp to 07971 864718 

  • The Contact Us form on the website 

Cancellations made with 48 hours or more notice will receive a full refund to the original method of payment. 

Cancellations made with less than 48 hours’ notice are non-refundable. 

 

3. Rescheduling – In-Person Appointments 

Appointments may be rescheduled without additional charge provided that: 

  • At least 48 hours’ notice is given; and 

  • Notice is provided via: 

  • Text message or WhatsApp to 07971 864718 

  • The Contact Us form on the website 

Rescheduling requests made with less than 48 hours’ notice may be treated as a late cancellation and may not be eligible for transfer 

 

4. Remote / Online Appointments 

All remote/online appointments are: 

  • Non-refundable 

  • Non-transferable 

Once booked, remote/online sessions cannot be cancelled for a refund or transferred to another date or person. 

Please ensure you are available and able to attend before booking a remote/online appointment. You must be able to send a hair sample (ideally x4 or more strands with the root attached) in good time before the appointment 

 

 

6. Gift Vouchers & Colloidal Silver 

Can be purchased in person and payment by BACS or CASH.  Gift Vouchers can be posted if paying by BACS.  Colloidal Silver is collection only due to the glass bottle container 

 

5. Missed Appointments 

Failure to attend a scheduled appointment without notice will result in the full session fee being retained. 

 

6. Refund Processing 

Where a refund is applicable: 

  • Refunds will be processed to the original payment method. 

  • Please allow a reasonable period for the refund to appear in your account (processing times may vary depending on your bank or payment provider). 

 

7. Exceptional Circumstances 

In exceptional circumstances, we reserve the right to exercise discretion. 

If we need to cancel or reschedule your appointment due to unforeseen circumstances, you will be offered either: 

  • An alternative appointment date; or 

  • A full refund. 

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